It's time for another exercise!

Email alerts are commonly bashed out quickly to let teams know when systems are broken.

Consequently, they often use templates designed around key questions.

This I think leads to emails that are hard to read and which lead to confusion.

Take a look at this one and rework it. Let's see if you can cut the word count by at least 50% and in fact go further: write it so that your stakeholders don't even need to open the email.

You can download the full exercise and solutions below.

I hope that helps! More next week.


PS – A fabulous new podcast has dropped. Watch for the separate email with ideas for helping a senior stakeholder come back from a misstep. You can also find it here or in Cutting Through on your favourite podcast player.