As with many customer emails, this one focused far too much on the author than on the audience.
In some ways, they could have kept it even shorter, saying something like:
Given we have recently identified that you are a small business supplier, from now on we will pay any new invoice within 30 days.
We apologise for not doing this sooner as we are committed to supporting small businesses like yours.
This, however, doesn’t provide an opportunity to justify why they had not moved sooner in line with Government requirements.
In light of that extra need, my solution is more expansive, while still attempting to be brief.
I hope you find it useful.
Dear valued BigCo supplier,
We have recently identified that you are a small business supplier of ours with an annual turnover of less than $10m.
Moving forward we will be improving your payment terms.
We will pay any new invoices within 30 days of invoice submission in line with the Australian Government’s new Small Business Supplier Payment Code.
Statement – Despite being a big supporter of small business, we have had difficulty in identifying which of our providers are classified as small business suppliers.
Comment – However, a new government tool has been introduced that enabled us to identify small businesses such as yours that deserve short payment terms.
Recommendation – Consequently, we will bring your payment terms forward for any future invoices.
If you have any questions regarding this change in payment terms, please forward your enquiry to procurement@BigCo.com.
Keywords: Email, deductive structures,